CastPrompter Refund Policy

Simple support-first approach

If CastPrompter does not work as expected, contact us at support@castprompter.com. We will first try to help you solve the issue, especially if it involves browser permissions, microphone settings, exports, or account access.

Subscription refunds

For a first paid subscription payment, you may request a refund within 7 days of purchase if the product does not meet your needs. Refunds are reviewed fairly and may depend on usage, account activity, and whether paid features were heavily used.

Lifetime Pro (one-time purchase)

Lifetime Pro is a single one-time payment, not a subscription, so there is no recurring billing to cancel. You may request a refund within 7 days of purchase if the product does not meet your needs, reviewed the same way as subscription refunds above. After the 7-day window, Lifetime Pro purchases are non-refundable.

Cancellations

You may cancel a paid subscription plan before the next billing period. After cancellation, your plan remains available until the end of the paid period unless stated otherwise at checkout. Lifetime Pro has no billing period to cancel since it is a one-time purchase.

Non-refundable situations

• Renewal payments after the refund window has passed.
• Lifetime Pro refund requests made after the 7-day window.
• Accounts used for abuse, spam, fraud, or policy violations.
• Completed custom services, one-time setup work, or consulting if those are purchased separately.

How to request help

Email your account email, payment date, and a short explanation to support@castprompter.com. We aim to respond as quickly as possible.